Return policy

In accordance with the provisions of articles L221-18 et seq. of the Consumer Code, the Customer, a non-professional individual, has a period of fourteen ( 14 ) working days from receipt of the Product to exercise his right of withdrawal from the Seller. , without having to justify reasons or pay a penalty, with the exception of return costs, for the purpose of exchange or refund. And in accordance with the provisions of article L.221-18 to L.221-28 of the Consumer Code.

However, provided that the Products are returned in their original packaging and in perfect condition within at least fourteen ( 14 ) days following notification of the Customer's withdrawal decision to the Seller:

• The product must be unused.
• The product and its packaging must be in perfect condition.
• The product must be in its original packaging.

If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

The return of certain types of goods is not permitted. Therefore, perishable goods cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.

Other items not permitted for return:

* Certain health and personal care products

The right of withdrawal can be exercised:

• By email to contact@yoonah.fr .
• By notifying the attention of the Seller without ambiguity expressing the Customer's desire to withdraw while indicating the order number of the contract concerned.
• To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

The refund will not be taken into account if:

*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.

* Any item returned more than 14 days after delivery.

An acknowledgment of receipt will be communicated to the Customer by the Seller. This acknowledgment of receipt will specify the terms and conditions to be followed by the Customer.

The customer has fourteen (14) days from the communication of his decision to withdraw to return in perfect condition the goods which did not give satisfaction.

If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs are refunded; In the event of a partial return, only the returned product will be refunded. Return costs are the responsibility of the consumer.

Refunds (if applicable)

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first.

Then contact your credit card company, as it may take a little time for your refund to be officially posted.

Then contact your bank. The posting of a refund is often preceded by a processing time.

If you have completed all these steps and you still have not received your refund, contact us at the following address: contact@yoonah.fr .

Sale or promotional items (if applicable)

Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email with a photo of the product to contact@yoonah.fr . We will also tell you if your exchange is approved or refused by email.

If approved, please send your article to: Tsang - 82 Boulevard Masséna 75013 Paris France

Shipping

To return your product, you must send it to the following postal address: Tsang - 82 Boulevard 75013 Paris France

Shipping costs associated with returning your item are your responsibility. They are not refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

Since the Products can be returned by post due to their technical characteristics, it is the Customer's responsibility to contact the postal services in order to find out the amount of the return costs.

We advise the Customer to use a tracking number in order to be able to confirm the correct delivery of the return.

In order to facilitate this procedure, we also advise the Customer to indicate their order number and their first/last name in the return package. Otherwise, we may not be able to identify it.

Paris, January 17, 2023