Terms of Sales

This website is operated by Yoonah . Throughout the Site, we use the terms “we”, “us” and “our” when referring to Yoonah . This website, including all information, tools and services to which it provides access, is offered by Yoonah to you as a user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Sale”, “Terms of Sale”). "use"), including by the terms, conditions and policies mentioned herein and/or accessible by hyperlink. These Terms of Service apply to all users of the Site, including, without limitation, individuals who are visitors, vendors, customers, merchants, and/ or content providers. Please read these Terms of Use carefully before accessing and using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, you may not access the Website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to them.

Each new tool or feature that is added to this store is also subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting such updates and/or changes to our website. It is your responsibility to check this page from time to time for changes. Your continued access or use of the website after changes are posted constitutes acceptance of the changes. Our store is hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.

ARTICLE 1 - CONDITIONS OF USE OF THE ONLINE STORE

By agreeing to these Terms of Use, you represent that you are at or above the age of majority in your region, province or state and have given us permission to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction when using the Service (including but not limited to copyright laws).

You must not transmit any worms, viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Services.

ARTICLE 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time and for any reason.

You understand that your content (not including credit card information), may be transferred unencrypted and that includes (a) transmissions over multiple networks; and (b) changes made to conform and adapt to technical requirements of connecting networks or devices. Your credit card information is always encrypted when transferred over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of or access to the Service or any contact on the website through which the Service is provided, without permission by us. expressly written.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 3 – ORDERS

3.1 User responsibility

Any order of one or more products through this site implies unreserved acceptance by the user of these general conditions of sale, which take precedence over any other document, except for special conditions expressly agreed to in writing by Yoonah .

The User acknowledges having read the general conditions of sale prior to ordering.
Yoonah reserves the right to modify these general conditions of sale at any time.
In this case, the applicable conditions will be those in force on the date of the order by the buyer.

The User, prior to his Order, declares that he has full legal capacity, allowing him to commit to these General Conditions of Sale. Yoonah can under no circumstances be required to verify the legal capacity of its visitors and Users. Consequently, if a person who does not have legal capacity ordered items on the Yoonah Site , their legal representatives (parents, guardians, in particular) would assume full responsibility for this Order and should in particular honor the price.

The User is solely responsible for the quality, precision, relevance and accuracy of the information he provides on the Site for the purposes of his order. Yoonah 's Responsibility cannot be held responsible for this.

The User is thus solely responsible towards Yoonah and, where applicable, third parties, for all damages, direct or indirect, of any nature whatsoever, caused by information or any other publication communicated, transmitted or disseminated on the occasion hereof, as well as any breach of its part in these contractual stipulations.

The user is, moreover, solely responsible for the choice of Products he has ordered via the Site.

Any User undertakes not to use the Site in contravention of all laws, rules and regulations in force.

3.2 Registering an order

If the User wishes to place an order, he will choose the different Products in which he is interested, and will express said interest by clicking on the “basket” pictogram.

At any time, the User may:

obtain a summary of the Products he has selected, by clicking on the basket.
continue or modify your product selection by clicking on “Return to catalog”.
complete your product selection and order these Products by clicking on “Proceed to payment”.

To order the Products that they have thus chosen, after having clicked on "Proceed to payment", any User must identify themselves, by entering their email address as well as the password that they will have previously chosen during the order. creation of their account, or, if this is their first order, by clicking on “Create my account”. In this last scenario, the User must accurately complete the form made available to them, on which they will include the information necessary for their identification and in particular their last name, first name, postal address. In addition, the User must provide his email address and a password of his choice which will be personal and confidential to him and which he will need to identify himself later on the Site.

The User is informed and accepts that entering these two identifiers constitutes proof of their identity and demonstrates their consent.

Once the User is identified, he must validate the delivery address then an order form will appear on the screen, summarizing: the nature, quantity and price of the Products retained by the User, as well as the total amount of the order , shipping costs, delivery time, contact details of the User, delivery address of the Products.

Commercial offers

To benefit from a commercial offer sent to them, the User must enter and validate their "benefit code" in the field provided, on the Order Summary page.

Promotion and offer on a selection of items :

A selection of items are on sale while stocks last.

Some products are on promotion in order to combat waste, please refer to the expiration date in the product description.

The products offered are offered until exhaustion. A selection of items is on promotion while stocks last.stocks.

3.3 Final validation of the order and payment

After having read the status of their order, and once all the requested information has been completed by the User, a summary of this information and the order will appear and the latter must choose the payment method with which he wishes to make his payment to definitively confirm his order.

Orders are payable in euros by French or international bank card.

It is specified that by making an immediate payment by bank card, the User will then be automatically switched to the electronic payment server of the secure payment platform. This platform is secured by SSL (Secure Socket Layer) encryption in order to protect all data linked to means of payment, and that at no time will the User's banking data pass through the computer system. of Yoonah .

As soon as he validates his payment, the order is recorded. The User becomes a Customer. The order form will be recorded on Yoonah 's computer records and will be considered as proof of the contractual relations between the Parties.

In accordance with the returns policy Click here , the Customer has a right of withdrawal and refund, for a period of fourteen (14) working days from the date of receipt of the Products by the Customer.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, accompanied by the purchase invoice. Return costs remain the responsibility of the Customer.

3.4 Order confirmation

A summary of the order will be displayed once the order has been validated.

This confirmation will include all the constituent elements of the contract entered into between the Parties.

This order summary will also be sent by email to the Customer within minutes of their purchase.

The Customer will then have access to “order tracking”.

3.5 Modifying an order

Tracking of orders placed is accessible from the “My Account” menu.

To modify an order this is possible if the package has not yet been shipped. Send an email to contact@yoonah.fr in order to warn Yoonah . A confirmation email will be sent to you to let you know if the modification has been taken into account.

If the modification has been taken into account, a cancellation of the order and a refund will be made. You will then be able to place a new order directly on our site with the correct products this time.

A refund takes up to 10 business days to be credited back to our customers due to the site hosting policy.

On the other hand, if your order has already been shipped, Yoonah will unfortunately no longer be able to modify it. It is therefore necessary that upon receipt of your package, you make a return.

ARTICLE 4 – DELIVERY

4.1 Delivery times and methods

Your orders are processed within 48 hours. Orders are prepared upon receipt of payment and sent. Payment by credit card guarantees the speed of processing your order.

Shipments take place within 24 to 48 working hours following receipt of payment for your order.

4.2 Shipping costs

The postal rates applied by Yoonah for mainland France are:

ChronoShop2Shop (4.99€ and free from 70€ of purchase)

Colissimo with signature (7.99 - 9.50€ and 4.99€ from 70€ purchase)

Mondial Relay (€4.99 and free from €70 purchase)

4.3 Delay / absence of delivery

Colissimo and Mondial Relay are very reliable services. However, as with any shipment, there may be a delay in delivery or the package may be lost. In the case of a delivery delay of more than 7 days (indicated on the tracking of the carrier's website), the Customer must inform Yoonah by email contact@yoonah.fr who will transmit the information to La Poste/Mondial Relay to trigger the opening of an investigation. This investigation may last up to 21 days from its opening. If during this period, the package is found, it will be redirected immediately to the Customer's home (in the majority of cases). If, on the other hand, the package is not found at the end of the 21-day investigation period, Colissimo/Mondial Relay considers the package as lost. In this hypothesis, Yoonah will send the Customer a replacement package, at their expense. If the lost product(s) were no longer available at that time, Yoonah will reimburse the Customer for the amount of these products.

In the event of a delivery delay of more than 7 days compared to the scheduled delivery date, the Customer may cancel his order by contacting Yoonah by email contact@yoonah.fr .

4.3 Anomalies

Any anomaly concerning delivery (damage, open package, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the Customer's signature. The Customer must immediately report the anomaly to Yoonah for a complaint to be made to Coliposte.
Yoonah will return the replacement product(s) to the Customer, at their expense.

4.4 Lost/stolen package after “parcel delivered” indication

In the event that the package was indicated "delivered" on the carrier's tracking, Yoonah is unfortunately not held responsible for lost or stolen packages.

4.5 Tracking says my package was delivered, but it is not in my mailbox. What happened ?

We recommend that you check with your neighbors or your building caretaker if they received your package by accident. If they have not received it, unfortunately the package is most likely stolen. If your package has been stolen, you can file a claim with your local post office. Yoonah is not responsible for lost or stolen packages.

ARTICLE 5 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Yoonah always strives to inform and explain to its customers as much as possible the products and services offered. The information on the site comes partly directly from the manufacturers or from experts, ambassadors and authors respectively, and is compiled in a structured and user-friendly manner by Yoonah for the customers.

The ingredient list represents all options or variations of this product. Although Yoonah verifies and updates product ingredient lists, the actual ingredients for a given product option may vary from the website listing. Ingredients may be changed at the discretion of the manufacturer. For the most complete and up-to-date list of ingredients, please refer to the product packaging.

We cannot be held responsible if the information offered on this site is inaccurate, incomplete or out of date. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting greater, more accurate, more complete or more timely sources of information. If you rely on the content of this site, you do so at your own risk.

This site may contain certain historical data. By definition, historical data is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information it contains. You acknowledge that it is your responsibility to monitor changes to our site.

ARTICLE 6 – CHANGES TO THE SERVICE AND PRICES

The prices of our products are subject to change without notice.

We reserve the right to modify or terminate the Service (or any part thereof) at any time without notice.

We cannot be held responsible to you or any third party for any change in price, or for any modification, suspension or interruption of the Service.

ARTICLE 7 – PRODUCTS OR SERVICES (if applicable)

The products comply with current French legislation. Yoonah 's Responsibility cannot be held liable in the event of non-compliance with the legislation of the country in which the product will be delivered (e.g. in the event of a ban on a product, etc.). It is up to the User to check with the local authorities of the country of delivery of the products the possibilities of importing or using the products and services that he plans to order.

Yoonah cannot guarantee that the information on product packaging is translated into all languages of the European Union. However, this information is available at least in French and/or English.

However, if the expiry date is not indicated on Asian products, it is recommended to use them within 6 to 24 months following their opening according to the indication on the packaging.

We have made every effort to present as accurately as possible the colors and images of the products appearing on the store. However, we cannot guarantee the accuracy of the color display on your computer monitor. We reserve the right, but have no obligation, to limit the sale of our products or Services to any particular person, geographic region or jurisdiction. We authorize ourselves to exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions and pricing are subject to change at any time, without notice, and at our sole discretion. We reserve the right to discontinue the sale of a product at any time. Any offer for any product or service on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, information, or other material purchased or otherwise obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Yoonah does not guarantee that the products are suitable for the application intended by the customer, nor that they will give a particular result. In addition, the warranty also excludes damage which is the responsibility of the buyer, for example the consequence of improper use of the product, or damage resulting from external influences which is not the responsibility of Yoonah .

Yoonah is liable to the customer for damages, to the extent that Yoonah 's liability is determined by French law on product liability.

Any other form of warranty for the delivered products and any liability for damage caused by these products is excluded, unless Yoonah has fraudulently concealed the respective defects of the products. If, however, Yoonah may assert further warranty claims against its suppliers for the respective product, Yoonah will, if possible, transfer these rights to the customer upon request. Yoonah assumes no responsibility for the fulfillment of these rights. The same applies to any claim that Yoonah can claim against the Post Office for damage occurring during transport.

ARTICLE 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address or telephone number provided at the time the order was made. . We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

ARTICLE 9 – OPTIONAL TOOLS

We may provide you with access to third-party tools that we do not monitor, control, or manage.

You acknowledge and agree that we provide access to such tools ”as is” and “subject to availability” without warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own discretion and risk. In addition, it is your responsibility to inquire about and accept the terms on which such tools are provided by the applicable third-party provider(s).

We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). These new services and/or features will also be subject to these Terms of Use.

ARTICLE 10 – THIRD PARTY LINKS

Certain content, products and services accessible through our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are under no obligation to examine or evaluate their content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions related to any third-party websites. Please review the policies and practices of these third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to those third parties.

ARTICLE 11 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you submit specific content (for example, as part of your participation in competitions), or if, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'Comments'), you grant us the right, at any time, without restriction, to modify, copy, publish, distribute, translate and use in any media any comments you send to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to compensate anyone for any comments provided; or (3) respond to comments. We may, but have no obligation to, remove content and Accounts containing content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates the intellectual property of a party or these Terms of Use. You agree that your comments shall not in any way violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or intellectual property right. You further agree that your comments will not contain any unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone you are not, or otherwise mislead us or third-parties as to the origin of any comments. You are entirely responsible for all comments you make and their accuracy. We take no responsibility for any comments posted by you or any third-party.

ARTICLE 12 – PERSONAL INFORMATION

The transmission of your personal information on our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

ARTICLE 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to descriptions, pricing, promotions, offers, shipping charges, delivery times and product availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate. at any time and without notice (including after you have placed your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specific update or refresh date applied in the Service or on any related website, can be specified to indicate that all information in the Service or on any related website has been modified or updated.

ARTICLE 14 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the site or its content:

(a) for illegal purposes; (b) to incite others to perform or participate in illegal acts; (c) to violate any local ordinance or international, federal, provincial or state regulation, rule or law; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used to compromise the functionality or operation of the Service or of any related website or other website or of the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack, extort, crawl, crawl, or crawl the web; (j) for lewd or immoral purposes; or (k) to disrupt or circumvent the security measures of the Service or any related sites, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any usage prohibitions.

ARTICLE 15 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee, warrant or represent that your use of our Service will be uninterrupted, secure, delay-free or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through it are (unless expressly stated by us) provided “as is” and “subject to availability” for your use, without representation , warranties or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability or merchantability, fitness for a particular purpose, durability, title and non-infringement. Under no circumstances shall Yoonah , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors be liable for any injury, loss, claim, or any direct, indirect, incidental damages. , punitive, special or consequential damages, including, but not limited to, loss of profits, revenue, savings or data, replacement costs or other similar damages, whether in contract, tort (even if negligence), strict liability or otherwise, arising from your use of the Service or any service or product using it, or any other claim related in any way to your use of the Service or any product, including including, but not limited to, any errors or omissions in any content, or any loss or damage arising from the use of the Service or any content (or product) posted, transmitted or otherwise made available through of the Service, even if you have been warned of the possibility of them occurring. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.

Finally the responsibility of the Yoonah company cannot be held responsible for any inconveniences or damages inherent in the use of the Internet network, in particular a service outage, an external intrusion or the presence of computer viruses.

ARTICLE 16 – COMPENSATION

You agree to indemnify, defend and hold Yoonah and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable fees 'attorney, issued by any third party due to or following your violation of these Terms of Use or the documents to which they refer, or your violation of any laws or rights of a third party.

ARTICLE 17 – SEVERABILITY

In the event that any provision of these General Conditions of Sale and Use is deemed illegal, void or inapplicable, this provision will nevertheless be applicable to the fullest extent permitted by law, and the non-applicable part will be considered to be dissociated from these General Conditions of Sale and Use, without this judgment affecting the validity and applicability of the other provisions.

ARTICLE 18 – TERMINATION

The obligations and liabilities incurred by the parties prior to the termination date will survive the termination of this Agreement for all purposes.

These General Conditions of Sale and Use will remain in force unless and until terminated by you or us. You may terminate these General Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If we judge or suspect, in our sole discretion, that you are not complying with or have not complied with any term or provision of these General Conditions of Sale and Use, we may also terminate this agreement at any time and without notice. You will then remain responsible for all amounts owed until the date of termination (inclusive), as a result of which we may refuse you access to our Services (or any part thereof).

ARTICLE 19 – ENTIRE AGREEMENT

Any failure on our part to exercise or apply a right or provision of these General Conditions of Sale and Use does not constitute a waiver of this right or this provision.

These Terms of Sale and Use or any other policies or operating rules posted by us on this site or relating to the Service constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede all prior and current agreements, communications and proposals, oral or written, between you and us (including, but not limited to, any prior version of the General Conditions of Sale and Use). Any ambiguity regarding the interpretation of these General Conditions of Sale and Use must not be interpreted to the disadvantage of the drafting party.

ARTICLE 20 – APPLICABLE LAW

These General Conditions of Sale and Use, as well as any separate agreement by which we provide you with the Services are governed and interpreted under the laws of 183-189, avenue de Choisy 75013 Paris France

ARTICLE 21 – MODIFICATIONS TO THE GENERAL CONDITIONS OF SALE AND USE

You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these General Conditions of Sale and Use by publishing said updates and/or modifications on our website. It is your responsibility to check our website from time to time for changes. By continuing to access or use our website and the Service after the publication of modifications to these General Conditions of Sale and Use, you accept them.

ARTICLE 22 – CONTACT INFORMATION

Questions relating to the General Conditions of Sale and Use should be sent to us at contact@yoonah.fr .

Yoonah - 60 RUE FRANCOIS 1ER 75008 PARIS - Siret: 94918360200018

Paris, June 19, 2023