Terms of Sales

This website is operated by Yoonah . Throughout the site, we use the terms “we”, “us” and “our” to refer to Yoonah . This website, including all information, tools and services available from this website, are provided by Yoonah to the user that you are, provided that you accept all the terms, conditions, policies and notices stipulated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms of Use”), including those terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the Site, including without limitation individuals who are visitors, vendors, customers, merchants, and/ or content providers. Please read these Terms of Use carefully before accessing and using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools which are added to the store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page from time to time for changes. Your continued access to or use of the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ARTICLE 1 - CONDITIONS OF USE OF THE ONLINE STORE

By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state, province or territory and that you are the age of majority in your state or province or territory and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

ARTICLE 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time and for any reason.

You understand that your content (not including credit card information), may be transferred unencrypted and that this involves (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 3 – ORDERS

3.1 User's responsibility

Any order for one or more products through this site implies unreserved acceptance by the user of these general conditions of sale, which prevail over any other document, except for special conditions expressly agreed to in writing by Yoonah .

The User acknowledges having read the general conditions of sale prior to placing his order.
Yoonah reserves the right to modify these general conditions of sale at any time.
In this case, the applicable conditions will be those in force on the date of the order by the buyer.

The User, prior to his Order, declares to have full legal capacity, allowing him to commit to these General Conditions of Sale. Yoonah cannot under any circumstances be required to verify the legal capacity of its visitors and Users. Consequently, if a person without legal capacity were to order items on the Yoonah Site , their legal guardians (parents, guardians, in particular) would assume full responsibility for this Order and would have to honor the price.

The User is solely responsible for the quality, precision, relevance and accuracy of the information he provides on the Site for the purposes of his order. Yoonah 's liability cannot be held liable in this respect.

The User is therefore solely responsible towards Yoonah and, where applicable, third parties, for any damage, direct or indirect, of any nature whatsoever, caused by information or any other publication communicated, transmitted or distributed on the occasion of these presents, as well as any breach on its part of these contractual stipulations.

The user is, moreover, solely responsible for the choice of Products that he has ordered through the Site.

Any User undertakes not to use the Site in violation of all laws, rules and regulations in force.

3.2 Recording an order

If the User wishes to place an order, he will choose the different Products in which he is interested, and will express said interest by clicking on the “basket” icon.

At any time, the User may:

obtain a summary of the Products he has selected, by clicking on the basket.
continue or modify your product selection by clicking on “Return to catalog”.
complete your product selection and order these Products by clicking on “Proceed to payment”.

To order the Products that he has thus chosen, after having clicked on "Proceed to payment", all Users must identify themselves by entering their email address and the password that they previously chose when creating their account, or, if this is their first order, by clicking on "Create my account". In the latter case, the User must accurately fill out the form made available to them, on which they will include the information necessary for their identification, in particular their surname, first name and postal address. In addition, the User must provide their email address and a password of their choice that will be personal and confidential and which they will need to subsequently identify themselves on the Site.

The User is informed and accepts that entering these two identifiers constitutes proof of his identity and indicates his consent.

Once the User has been identified, he/she must validate the delivery address and then an order form will appear on the screen, summarizing: the nature, quantity and price of the Products selected by the User, as well as the total amount of the order, the shipping costs, the delivery time, the User's contact details, the delivery address of the Products.

Commercial offers

To benefit from a commercial offer sent to them, the User must enter and validate their "advantage code" in the field provided on the Order Summary page.

Promotion and offer on a selection of items :

A selection of items are on sale while stocks last.

Some products are on promotion to combat waste, please refer to the expiration date in the product description.

The products offered are offered while stocks last. A selection of items are on sale while stocks last.

3.3 Final validation of the order and payment

After having acknowledged the status of his order, and once all the requested information has been completed by the User, a summary of this information and of the order will appear and the latter will have to choose the payment method with which he wishes to make his payment to definitively confirm his order.

Orders are payable in euros by French or international bank card.

It is specified that by making an immediate payment by bank card, the User will then be automatically switched to the electronic payment server of the secure payment platform. This platform is secured by SSL (Secure Socket Layer) encryption in order to protect all data related to payment methods, and that at no time will the User's banking data pass through the computer system of Yoonah .

As soon as he validates his payment, the order is registered. The User becomes a Customer. The order form will be recorded in Yoonah 's computer records and will be considered as proof of the contractual relations between the Parties.

In accordance with the returns policy Click here , the Customer has a right of withdrawal and reimbursement, for a period of fourteen (14) working days from the date of receipt of the Products by the Customer.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold as new, accompanied by the purchase invoice. Return costs remain the responsibility of the Customer.

3.4 Confirmation of the order

A summary of the order will be displayed once the order is validated.

This confirmation will include all the constituent elements of the contract entered into between the Parties.

This order summary will also be sent by email to the Customer within minutes of their purchase.

The Customer will then have access to “track their order”.

3.5 Modification of an order

Tracking of past orders is accessible from the “My Account” menu.

To modify an order this is possible if the package has not yet been shipped. Send an email to contact@yoonah.fr to notify Yoonah . A confirmation email will be sent to you to let you know if the change has been taken into account.

In case the modification has been taken into account, a cancellation of the order and a refund will be made. You will then be able to make a new order directly on our site with the correct products this time.

A refund takes up to 10 business days to be credited back to our customers due to the website host's policy.

On the other hand, if your order has already been shipped, Yoonah will unfortunately no longer be able to modify it. It is therefore necessary that upon receipt of your package, you make a return.

ARTICLE 4 – DELIVERY

4.1 Shipping times and methods

Your orders are processed within 48 hours. Orders are prepared upon receipt of payment and are sent. Payment by credit card guarantees the speed of processing your order.

Shipments take place within 24 to 48 working hours following receipt of payment for your order.

4.2 Shipping costs

The postal rates applied by Yoonah for Europe are displayed when validating the basket, note that certain shipping methods are free from 75€ of purchase in France and some countries in Europe.

4.3 Delay / non-delivery

Colissimo and Mondial Relay are very reliable services. However, as with any shipment, there may be a delay in delivery or the package may get lost. In the event of a delivery delay of more than 7 days (indicated on the tracking of the carrier's website), the Customer must inform Yoonah by email contact@yoonah.fr who will forward the information to La Poste/Mondial Relay to trigger the opening of an investigation. This investigation can last up to 21 days from its opening. If during this period, the package is found, it will be immediately rerouted to the Customer's home (in the majority of cases). If, on the other hand, the package is not found at the end of the 21-day investigation period, Colissimo/Mondial Relay considers the package as lost. In this case, Yoonah will send the Customer a replacement package, at its expense. If the lost product(s) were no longer available at that time, Yoonah will reimburse the Customer for the amount of these products.

In the event of a delivery delay of more than 7 days compared to the expected delivery date, the Customer may cancel his order by contacting Yoonah by email contact@yoonah.fr .

4.3 Anomalies

Any anomaly concerning the delivery (damage, open package, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the Customer's signature. The Customer must immediately report the anomaly to Yoonah for a claim to be made to Coliposte.
Yoonah will return the replacement product(s) to the Customer at its own expense.

4.4 Lost/stolen package after indication "package delivered"

In the event that the package was indicated as "delivered" on the carrier's tracking, Yoonah is unfortunately not responsible for lost or stolen packages.

4.5 Tracking says my package was delivered, but it's not in my mailbox. What happened?

We recommend that you check with your neighbors or your building manager if they received your package by accident. If they did not receive it, the package is unfortunately most likely stolen. If your package has been stolen, you can file a claim with your local post office. Yoonah is not responsible for lost or stolen packages.

ARTICLE 5 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Yoonah always strives to inform and explain to its customers as much as possible about the products and services offered. The information on the site comes partly directly from the manufacturers or from experts, ambassadors and authors respectively, and is compiled in a structured and user-friendly manner by Yoonah for customers.

The ingredient list represents all options or variations of this product. Although Yoonah verifies and updates product ingredient lists, actual ingredients for a given product option may vary from those listed on the website. Ingredients are subject to change at the manufacturer's discretion. For the most complete and up-to-date list of ingredients, please refer to the product packaging.

We assume no responsibility if information on this site is inaccurate, incomplete or outdated. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical data. Historical data is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information contained herein. You acknowledge that it is your responsibility to monitor changes to our site.

ARTICLE 6 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.

We will not be liable to you or to any third-party for any price change, modification, suspension or discontinuance of the Service.

ARTICLE 7 – PRODUCTS OR SERVICES (if applicable)

The products comply with current French legislation. Yoonah 's liability cannot be held liable in the event of non-compliance with the legislation of the country in which the product will be delivered (e.g. in the event of a product ban, etc.). It is the User's responsibility to check with the local authorities in the country of delivery of the products the possibilities of importing or using the products and services that he plans to order.

Yoonah cannot guarantee that the information on product packaging is translated into all languages of the European Union. However, this information is available at least in French and/or English.

However, if the expiry date is not indicated on Asian products, it is advisable to use them within 6 to 24 months after opening, according to the instructions on the packaging.

We have made every effort to display as accurately as possible the colors and images of products that appear at the store. However, we cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Yoonah does not guarantee that the products are suitable for the application intended by the customer, nor that they give a particular result. Furthermore, the warranty also excludes damages that are the responsibility of the buyer, for example the consequence of improper use of the product, or damages resulting from external influences that are not the responsibility of Yoonah .

Yoonah is liable to the customer for damages, to the extent that Yoonah 's liability is determined by French law on product liability.

Any other form of warranty for the products delivered and any liability for damage caused by these products is excluded, unless Yoonah has fraudulently concealed the respective defects of the products. If, however, Yoonah may assert further warranty claims against its suppliers for the relevant product, Yoonah will, if possible, transfer these rights to the customer upon request. Yoonah assumes no responsibility for the outcome of these rights. The same applies to any claim that Yoonah may claim against the Post Office for damage occurring during transport.

ARTICLE 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that we believe appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

ARTICLE 9 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own discretion and risk and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new services and/or features shall also be subject to these Terms of Use.

ARTICLE 10 – THIRD PARTY LINKS

Certain content, products and services accessible through our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

ARTICLE 11 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to compensate anyone for any comments; or (3) to respond to any comments. We may, but have no obligation to, remove content and Accounts containing content that we determine, in our sole discretion, are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or intellectual property right. You further agree that your comments will not contain any unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are entirely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ARTICLE 12 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

ARTICLE 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

ARTICLE 14 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used to affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

ARTICLE 15 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee, warrant or represent that your use of our Service will be uninterrupted, secure, timely or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel it at any time, without notice. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Yoonah , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. advised of the possibility that they may occur. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.

Finally the responsibility of the Yoonah company cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, an external intrusion or the presence of computer viruses.

ARTICLE 16 – COMPENSATION

You agree to indemnify, defend and hold Yoonah harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any laws or rights of a third-party.

ARTICLE 17 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

ARTICLE 18 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail or have failed to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof).

ARTICLE 19 – ENTIRE AGREEMENT

Any failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

ARTICLE 20 – APPLICABLE LAW

These General Conditions of Sale and Use, as well as any separate agreements whereby we provide you with the Services, are governed by and interpreted in accordance with the laws of 183-189, avenue de Choisy 75013 Paris France

ARTICLE 21 – MODIFICATIONS TO THE GENERAL CONDITIONS OF SALE AND USE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check our website from time to time for changes. Your continued access to or use of our website and the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ARTICLE 22 – CONTACT DETAILS

Questions regarding the General Conditions of Sale and Use should be sent to us at contact@yoonah.fr .

Yoonah - 60 RUE FRANCOIS 1ER 75008 PARIS - Siret: 94918360200018

Paris, June 19, 2023